Frequently Asked Questions

Frequently Asked Questions 2018-01-21T08:44:33+00:00

Q: What can I expect when I call to inquire about services?

A:It’s funny that usually the first question people ask when they call us is…”How much do your services cost?” The reality is that we cannot answer that question until we assess your specific situation. This is where our free assessment service comes in. Once we know more about your particular situation, we can determine how best to meet your specific needs, along with the associated costs. We always offer to meet you in person, and we can even bring one of our staff for you to interview.

Q: Is there a contract?

A: Yes. All non-medical homecare agencies in Connecticut must be registered with the Connecticut Department of Consumer Protection. In doing so, they must abide by the regulations, which include having a Service Agreement with each client.

Q: Does insurance or Medicare cover this service?

A: Most Long-Term Care policies do cover our services, however medicare does not. Generally this type of service is private pay. We are very familiar with other options which can help you, such as the Connecticut Homecare Program for Elders, the Aid and Attendance Pension for Veterans, and techniques such as reverse mortgages. For more detail on this issue, see our blog entitled “5 Funding Sources for Homecare in Connecticut.

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