We like to think that we are the best home care agency in Connecticut. But what we think is not what matters. What matters is what our clients think.
So, every quarter, we send out a survey to ask them what they think of us and the services we provide. Then, we publish the results for everyone to see. Thanks to the hard work and dedication of our amazing staff, we are always pleased with the results, but this quarter, we are particularly proud.
Across each of our our 5 key performance indicators, we scored 97%! Here are the results:
Caregivers directly mentioned in 4th Quarter 2012 surveys:
“Carol W. is always willing to do extras, she is entertaining and always on time. – Rosemary C.
“Emerson S. is always very reliable and on time.” – Karen R. for Thomas R.
“Marilyn H. is exceptional in every way.” – Eileen S.
Client comments in 4th Quarter 2012 surveys:
“I would recommend your services without hesitation.” – Margaret C.
“(Your staff) are very courteous, kind, professional, reliable and friendly.” – Regina F.
“My family and friends are all out of state so your services are appreciated.” – Alice M.
“I am impressed with all the C.N.A.’s who cared for me, I have had many caregivers from many home services and while in skilled Nursing Homes. Everyone was pleasant, professional and sensitive to my circumstances.” – Eileen S.
Thanks once again to all of our staff for taking such good care of Connecticut’s seniors. They deserve nothing but the best!