Assisted Living Services, Inc. is a small company big on quality improvement. We have one of the best Continuous Quality Improvement Programs in our industry and the following illustrates just how seriously we take it:
Hiring
We consider the hiring process extremely important since great staff are the foundation of any good business. Each prospective applicant is interviewed by a manager or owner (often by two people) using a formal process called behavioral interviewing. Each prospective employee has previous employment and character references, and then a National Criminal Background Check is performed which includes Motor Vehicle arrest records. Staff come to us from various work experience – from retired nurses, social workers, and nurses aides to homemakers who have cared for their own loved ones and want the satisfaction of knowing they are helping others.
Training and orientation
All new employees receive a formal orientation and continuing education which includes company policies, customer service, safety, infection control, confidentiality, food preparation, Alzheimers / Dementia Care, OSHA Bloodborne Pathogens, and defensive driving.
Our managers do unannounced in-home visits to see how staff are doing and assure that our customers are completely satisfied. Managers are also trained to inspect each home environment for safety issues.
Measuring Quality and Incentives for Exceptional Service
Assisted Living Services, Inc. looks forward to positive feedback from our customers and rewards good service with incentives. The company gives thousands of dollars each year towards rewarding employees who go “over and above, or have perfect attendance.” Managers also receive incentives if benchmarks are achieved on our Customer Satisfaction Surveys which are done quarterly.
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